FAQs
Orders & Shipping
How long does it take to process my order? Orders are dispatched within 2-4 days after payment is confirmed. Orders placed on weekends or holidays are processed the next working day.
How long will delivery take? Once dispatched, orders usually arrive within 7-12 days, depending on your location. These are estimates, and delays can occasionally happen due to customs or carrier issues.
How can I track my order? You'll receive an email with a tracking number once your order ships. Tracking can take up to 48 hours to update on the carrier's website.
Do you ship internationally? We ship to [list countries / most countries worldwide]. You can check availability by entering your address at checkout.
Will I have to pay customs or import fees? Depending on your country, import duties or taxes may apply. These are set by local authorities and are the customer's responsibility unless stated otherwise at checkout.
Can I change my address after ordering? Contact us as soon as possible at [email address]. We can update it if the order hasn't been dispatched yet.
Why did my items arrive separately? Items in the same order may ship from different locations, so they can arrive on different days. You'll receive tracking for each package.
Products
Are your products suitable for sensitive skin? Many of our products are designed to be gentle, but everyone's skin is different. We recommend checking the ingredient list on each product page and doing a patch test before first use.
Where can I find the ingredients? Ingredient lists are on each product page. If you have allergies, review them before ordering.
How should I use the products? Usage instructions are included with each product and on its page. Follow them for best results.
Do your products replace medical advice or treatment? No. Our products are intended for everyday skincare and wellness. They are not a substitute for professional medical advice. If you have a skin condition or health concern, please consult a doctor or pharmacist.
How long until I see results? This varies by person and product. Consistent use as directed gives the best experience.
Returns & Refunds
What is your return policy? [Insert return window, e.g., "You can request a return within 30 days of delivery."] See our Refund Policy page for full details.
What if my order arrives damaged or incorrect? Email [email address] with your order number and photos. We'll arrange a replacement or refund.
Can I return opened skincare products? [Choose: "For hygiene reasons, opened products cannot be returned unless defective or damaged." / your own rule.]
When will I get my refund? Refunds are issued to your original payment method within [5-10] business days after approval.
Payment & Support
What payment methods do you accept? We accept [Visa, Mastercard, PayPal, Apple Pay, etc.]. All payments are processed securely.
Is my payment information safe? Yes. Payments are handled by secure, encrypted payment providers, and we never store your card details.
How can I contact you? Email [email address]. We reply within [1-2 business days].